Preferred Candidate Profile:
CSA certification is mandatory. CAD or other ServiceNow certifications are an added advantage.
56 years of ServiceNow experience, preferably in a Run/Operations setting managing incidents, changes, upgrades, releases, etc.
Prior experience in a client support organization or Managed Service Provider (MSP).
Experience raising or escalating support tickets with ServiceNow is preferred.
Solid organizational, communication, stakeholder management, and qualified writing skills.
Additional Guidance:
This role is not hands-on technical support.
Candidates with prior ServiceNow platform experience are likely to be more successful.
Suitable profiles include
ServiceNow Admin Team Leads
Operations Leads
Support Leads
Junior Engagement Managers
Important Notes:
Selected candidates will be required to work onsite in Hyderabad.
Candidates will undergo 2–3 weeks of ServiceNow-led training.
The team will support the SAM program through December 2026.
If the pilot is successful, ServiceNow intends to scale the program further in 2027.
Initial team members may have the opportunity to transition into Support Account Manager roles if the program is extended.
Please help identify and onboard additional suppliers with strong capabilities in these areas so that we can accelerate profile submissions and meet the hiring timelines.