Key Responsibilities & Required Skills:
Monitor and maintain core banking/financial applications.
Handle incident management, service requests, and problem resolution.
Ensure SLA adherence and timely communication with stakeholders.
Perform root cause analysis and implement preventive measure
Project Handling
Manage IT projects related to application upgrades, migrations, and current implementations.
Coordinate with cross-functional teams (business, operations, vendors).
Ensure projects meet regulatory compliance (RBI, Internal Audit etc. norms).
Track project timelines, budgets, and deliverables.
Process Improvement
Drive automation and efficiency in support processes.
Implement monitoring tools and dashboards for proactive issue detection.
Suggest enhancements to improve application performance and reliability.
Soft Skills
Excellent communication and stakeholder management.
Ability to lead teams and manage vendors.
Robust analytical and problem-solving skills.