Customer Interaction*: Greet customers as they arrive, understand their service needs, and provide advice on maintenance or repairs. This includes explaining the service process, costs, and timelines.
Job Card Preparation: Create and maintain job cards for each service, noting down customer complaints, service requests, and specific instructions.
Coordination with Technicians: Communicate customer concerns and service requests to the technicians, ensuring that the work is carried out as per the job card.
Follow-up on Service Progress: Monitor the status of ongoing work, keep the customer updated on progress, and ensure that the service is completed within the promised time.
Quality Check: Inspect the work done on vehicles to ensure it meets the required standards before handing the vehicle back to the customer.
Customer Feedback: After service, gather customer feedback to ensure satisfaction and address any additional concerns.
Billing and Invoicing: Prepare the final invoice,



explain the charges to the customer, and handle any queries regarding the bill.
Service Records Management: Maintain accurate records of services performed, customer interactions, and any follow-up actions needed.
Upselling and Cross-selling: Suggest additional services, accessories, or products that may benefit the customer based on the condition of their vehicle.
Warranty and Insurance Handling: Manage warranty claims and coordinate with insurance companies if the service involves insurance-related work.
Customer Relationship Management: Build and maintain long-term relationships with customers to encourage repeat business and referrals.

Job Type: Full time Pay: ₹12,000.00 - ₹22,000.00 per month

Perks
Health insurance
Paid time off
Provident Fund

Work Location: In person

📌 Service Advisor Aduru
🏢 AISWARYA WHEELS
📍 Aduru