Educational Requirements

Bachelor of Engineering

Service Line

Digital Experience

Responsibilities
SmartComm Development Delivery: Design, develop, and maintain SmartComm templates, components, and document packages for multi-channel output (print, PDF, email, digital).
Translate functional requirements into scalable composition solutions, ensuring accuracy, branding consistency, and compliance.
Configure document logic, energetic content rules, reusable assets, and conditional rendering to support personalization at scale.
Integrate SmartComm solutions with upstream/downstream systems and data sources to enable automated document generation.
Troubleshoot production issues, perform root-cause analysis, and implement preventive fixes to improve stability and turnaround time.
Quality, Performance Collaboration Conduct unit testing and support SIT/UAT by collaborating with QA and business teams; ensure defect closure and release readiness.
Optimize template performance and maintainability through modular design, version control practices, and documentation.
Participate in agile ceremonies, provide accurate estimates,



and contribute to continuous improvement of delivery processes.
AI-enabled Enhancements: Support AI-driven initiatives such as content suggestions, classification, or automation of document-related workflows where applicable.
Collaborate with stakeholders to identify prospects to improve communication effectiveness using AI-assisted insights.

Technical and Professional Requirements
Minimum Qualifications: BE, ME, BTECH, MTECH, MCA, MSC, MBA.
35 years of experience in SmartComm development and customer communication management (CCM) implementations.
Hands-on experience building and maintaining SmartComm templates/components with robust attention to layout, rules, and personalization.
Working knowledge of integrating document composition solutions with enterprise data/applications and supporting end-to-end releases.
Ability to analyze requirements, debug issues efficiently, and collaborate with cross-functional teams to deliver quality outcomes.

Preferred Skills
Technology- >Customer Communication Management- >SmartCommunications

📌 Smartcomm Developer Bengaluru (India)
🏢 Infosys
📍 India