Role & responsibilities

Experience Centre Operations
Oversee day-to-day management of the Architectural Lighting Experience Centre.
Ensure the showroom is well-maintained, visually appealing, and aligned with brand standards.
Manage product displays, lighting setups, and ensure functional demonstrations.

Client Interaction & Customer Experience
Welcome and engage with walk-in customers, architects, interior designers, and consultants.
Understand customer requirements and provide tailored lighting product recommendations.
Conduct guided showroom tours and explain product features, advantages, and applications.
Maintain high standards of customer service and follow-up.

Sales Support & Coordination
Support the sales team with lead qualification and customer handling.
Assist in preparing quotations, product presentations, and proposal follow-ups.
Coordinate with technical and project teams to ensure smooth customer experience.

Relationship Building
Build robust relationships with architects, interior designers, and key influencers.




Handle premium clients with professionalism and confidence.
Support marketing events, workshops, and architect interaction programs hosted at the Experience Centre.

Reporting & Administration
Manage visitor logs, enquiries, and CRM updates.
Prepare daily/weekly reports on customer footfall and showroom performance.
Ensure proper inventory tracking of display products and samples.

Preferred candidate profile
5- 8 years of experience in showroom management, customer handling, or client servicing.
Experience in lighting, home dcor, interior products, building materials, luxury retail, or similar industries.
Excellent communication, presentation, and interpersonal skills.
Smart, confident, well-presented, and able to handle premium/high-involvement customers.
Solid ability to understand product features and explain them clearly.
Proficiency in MS Office and basic CRM tools.
Ability to coordinate with internal teams and handle multiple tasks efficiently.

📌 Showroom Manager Mumbai
🏢 goldmedal electricals
📍 Mumbai