Specialists are responsible for delivering the highest quality technical support on OpenText products, addressing customers' concerns not just at a technical level but also from a customer service perspective. Our Sr.
Technical Support
Specialist position offers you an prospect to learn exciting technologies and exercise critical and creative thinking as you'll work on unique customer issues to provide resolutions.
What the role offers
Represent OpenText acting as first point of contact for all technical support inquiries
Incident management and collaboration with other teams while adhering to SLA's and KPI's
Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy
Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys
Collaborate with various stakeholders to act as a trusted customer advocate
Manage escalations and work with Escalation Manager as a point of contact
What you need to succeed
5 - 8 years of prior experience working on relevant technologies
Technical Support experience handling Enterprise Products
Robust Problem Solving and Troubleshooting experience
University/College degree within a related discipline
Willingness to work in shifts during weekdays and on-call during weekends
Experience in Installation, Configuration and Maintenance of Mainstream OS (Windows, Linux)
Experience in Installation & Configuration of DB (SQL Server or Oracle)
Knowledge of Tomcat
Understanding of Infrastructure and Cloud Technologies including Storage, Backup & Restore, Networking, Load Balancer, Proxy, Firewalls, Containerization
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Sr Technical Support Specialist Archive Server Hyderabad
🏢 opentext
📍 Hyderabad
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