A BigBasket Dark Store Manager is responsible for managing the complete operations of a dark store (a fulfillment center used for online grocery orders).

Key responsibilities include
Managing daily store operations, including inbound, picking, packing, dispatch, and last-mile coordination.
Ensuring order fulfillment within SLA/TAT targets and maintaining high order accuracy.
Inventory management, stock audits, cycle counts, shrinkage control, and replenishment planning.
Manpower planning, shift scheduling, attendance, training, and team development.
Monitoring store KPIs such as productivity, inventory accuracy, order accuracy, and customer satisfaction.
Ensuring compliance with SOPs, safety standards, hygiene standards, and company policies.




Conducting root cause analysis for operational issues and implementing corrective actions.
Coordinating with delivery partners, vendors, and regional operations teams.
Managing store profitability, wastage control, and operational costs.

Skills required:
Team handling and leadership
Inventory and warehouse management
Excel and reporting skills
Problem-solving and decision-making
Retail/FMCG/Quick Commerce operations knowledge
Communication and stakeholder management

📌 Store Manager Bengaluru
🏢 BigBasket
📍 Bengaluru