Lead Sprinklr solution design for telecom use cases across voice, chat, social, and messaging channels, aligned to operator CX, NOC/SOC and contact center operations requirements.

Translate functional and non-functional requirements into detailed artifacts: end-to-end architecture diagrams, integration designs, data flows, configuration blueprints, and operational runbooks.

Design integrations between Sprinklr and enterprise systems such as telecom BSS (CRM, billing, order management), OSS/NMS (fault, performance, inventory), mediation platforms, service assurance tools, and network event streams.

Define channel routing, escalation, SLA, and omnichannel session stitching to support telco contact center scenarios (service activation, fault logging, outage notifications, escalations).

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📌 Sprinklr Solution Designer Belagavi
🏢 SSD Shared Services
📍 Belagavi