07 Aug
|
AM Infoweb
|
Pune
Key Responsibilities
Lead, coach and mentor a team of Customer Support Executives.
Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets.
Conduct huddles, feedback sessions and performance reviews.
Handle customer escalations and ensure timely resolution.
Prepare daily/weekly MIS reports.
Coordinate with QA, Training, HR and Operations.
Build a positive, high-performance team culture. Eligibility
Minimum 1 year of on-paper Team Leader experience (Mandatory).
International BPO / International Voice background.
Graduation is Mandatory.
Excellent communication and people management skills.
Immediate joiners preferred.
📌 Team Lead Pune
🏢 AM Infoweb
📍 Pune