Key Responsibilities
Lead and manage a team of home appliance field technicians.
Allocate daily service calls and monitor technician productivity.
Ensure timely installation, repair, and maintenance services.
Drive customer satisfaction by ensuring high-quality service delivery.
Handle customer escalations and provide effective resolutions.
Monitor team performance and achieve service KPIs.
Coach, train, and motivate technicians to improve productivity.
Coordinate with operations, warehouse, and customer support teams.
Ensure compliance with company policies and safety standards.
Requirements
Minimum 2 years of experience as a Team Leader, Service Supervisor, or Field Operations Lead.
Experience managing field technicians is preferred.
Solid leadership, communication, and problem-solving skills.
Ability to work in a quick-paced service setting.
Graduate or Diploma in any discipline.
📌 Team Lead Bengaluru
🏢 Jeeves Consumer Services
📍 Bengaluru
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