Team Lead IT - Service Manager MuleSoft Integration Specialist

Role Overview

We are looking for an experienced MuleSoft Integration Specialist with robust knowledge of IT Service Management (ITSM) and Service Operations . The ideal candidate will have hands-on expertise in the MuleSoft Anypoint Platform , API-led connectivity, and integration with enterprise systems such as SAP, Salesforce, and ServiceNow.

This role requires working in a global, matrix organization setting and collaborating with internal teams and external vendors to ensure seamless integration and service delivery.

Key Responsibilities
Design, develop, and maintain APIs using MuleSoft Anypoint Platform
Implement API-led connectivity architecture
Develop APIs using RAML / OpenAPI Specification (OAS)
Build integrations using DataWeave, Mule Runtime, Mule ESB
Deploy and manage applications on CloudHub
Work with:
Anypoint Studio
Anypoint Exchange
Anypoint API Manager
Anypoint Runtime Manager
Anypoint Monitoring
Configure and manage MuleSoft connectors
Implement CI/CD pipelines using GitHub / Azure DevOps
Integrate enterprise applications such as:
SAP
Salesforce
ServiceNow
sFTP
SharePoint
Azure




Ensure alignment with ITIL / ITSM / COBIT / DevOps principles in Service Operations
Support incident, problem, and change management processes
Collaborate with external vendors and partners to optimize services and contracts
Work independently or within a global virtual team for issue resolution

Required Skills & Experience
5+ years of experience in IT Service Delivery / Integration
Solid hands-on experience with MuleSoft Anypoint Platform
Experience in API Design & Development
Strong knowledge of:
DataWeave
RAML / OAS
API-led connectivity
Experience with CloudHub deployment
Experience integrating SAP / Salesforce / ServiceNow environments
Exposure to CI/CD tools (GitHub, Azure DevOps)
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
Experience in vendor/partner management preferred
Ability to work in a global matrix organization

Certifications (Preferred)
ITIL v3 or ITIL v4 (recent certification preferred)
MuleSoft certifications (added advantage)

Other Requirements
Fluent in business English
Willingness to work in a global virtual team
Ability to travel globally (if required)

📌 Team Lead It Service Manager Mulesoft Integration Specialist Mumbai
🏢 3:33
📍 Mumbai