Support Engineer Kakkanad

Support Engineer Kakkanad

07 Aug
|
Solutech software
|
Kakkanad

07 Aug

Solutech software

Kakkanad

Reports to: DevOps / Cloud Engineer | Engagement: Full time,; immediate availability preferred

Role purpose: Front-line bilingual application support for government platforms under ITIL-aligned, severity-based (P1–P4) service models.

Key responsibilities:

▪ Operate client-visible ticketing portals; meet stringent P1 response targets during stabilisation periods.

▪ Triage, resolve or escalate incidents; maintain known-error databases and monthly SLA reporting inputs.

▪ Support DR exercises, patching windows, and release smoke tests.

▪ Provide in office floor-walking support during go-live periods.

Qualifications & certifications: ITIL 4 Foundation mandatory; Azure fundamentals advantageous.

Experience & languages: 4+ years application support for government platforms; English mandatory.

Pay: From ₹40,000.00 per month

Work Location: In person

📌 Support Engineer Kakkanad
🏢 Solutech software
📍 Kakkanad

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: support engineer kakkanad / kakkanad