Onit is growing and we are in need of an experienced Lead Support Analyst.
The role provides world-class technical support via phone, email and online, for clients utilizing Onit's suite of products.
We are seeking someone who enjoys solving problems for other people, has a technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a transparent, simple manner.

Key Responsibilities
Provide front-line and ongoing product and technical support for Onit's products and solutions
Develop and maintain expert knowledge on Onit's product suite
Educate users on all functions and features of our product line
Assist with management of account software subscriptions
Own and resolve customer and law firm escalations
Provide feedback and suggestions on product features,



product performance, alternative solutions and market trends
You enjoy working in a quick paced-and energetic environment, with minimal oversight and direction
You take responsibility for projects end-to-end, from idea to completion
Provide assistance, guidance, and coaching to colleagues where needed
Supervise team members to ensure they are performing optimally to meet or exceed metrics and goals
Participate effectively as an individual and team contributor within a multifaceted technology environment
Support delivery and implementation services as necessary
Work on special projects as assigned

📌 Support Analyst Pune
🏢 Onit
📍 Pune