Role & responsibilities
Provide functional and technical support to current and existing customers through multiple channels such as email, phone calls, and online meetings (Google Meet or other online meeting platforms ).
Assist customers in understanding the application features, workflows, and usage of the system.
Diagnose and resolve application-related issues reported by customers in a timely manner to ensure minimal disruption to business operations.
Understand customer concerns, analyze the reported issues, and gather the required details to identify the root cause.
Identify possible solutions and provide appropriate guidance or workarounds to customers.
📌 Support Engineer Kochi
🏢 Emsyne Muthoot Systems Technologies
📍 Kochi
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