Sky Service Cards-Team Leader-Sky Channel-Contact Centre Inbound - Lead and manage the Sky Service Cards inbound contact centre team.
Responsible for overseeing daily operations and ensuring service quality.
Coordinate with team members to achieve performance targets.
Handle escalations and provide guidance to agents.
Maintain communication with stakeholders for smooth workflow.
Ensure adherence to company policies and customer service standards.
Monitor team productivity and implement improvement strategies.
Facilitate training and development for team members.
Drive customer satisfaction through effective team leadership.
Manage resources and schedules to optimize contact centre efficiency.
📌 Team Leader Contact Centre Inbound Hosur
🏢 Kotak Mahindra Bank
📍 Hosur
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