Conduct Inbound/outbound calls to potential customers and provide detailed information on cabin categories, itineraries, pricing, and onboard experiences.
● Identify customer preferences and offer tailored cruise packages.
● Upsell and cross-sell premium cabins, suite experiences, and onboard services (dining, spa, entertainment).
● Follow up with potential leads to close sales and ensure a seamless booking experience.
● Handle high-net-worth individuals (HNWIs) with a qualified and customer-first approach that aligns with Cordelia Cruises’ luxury service standards.
● Maintain a polished, professional, and structured approach in all interactions.
● Adhere to high call quality standards, ensuring explicit, confident, and persuasive communication.
● Maintain accurate records of customer interactions, bookings, and follow-ups in the CRM system.
● Track sales performance and conversion metrics. ● Stay updated on cruise schedules, promotions, and competitor trends.

Pay: ₹200,000.00 - ₹600,000.00 per year

Advantages
Flexible schedule
Health insurance
Life insurance
Paid sick time

Experience
B2C: 1 year (Required)

Work Location: In person

📌 Travel Sales C Kochi (India)
🏢 CIEL HR Services
📍 India