Team Leader - Call Centre - Bengaluru - SDR Tower - JM Job Purpose To oversee a team of outbound sales agents, to drive business growth and meet performance targets.
Primary responsibilities will include managing team operations, ensuring high-quality sales interactions.This role demands solid leadership skills, excellent sales acumen, and a results-oriented mindset.
Responsibilities Core Responsibilities: 1.
Team Management
Supervise and mentor a team of outbound sales agents.
Conduct daily team briefings to set targets and expectations.
Monitor agent performance and provide constructive feedback. 2.
Sales Strategy Execution
Implement sales strategies to meet or exceed team targets.
Develop call scripts, objection-handling techniques, and closing strategies.
Analyse sales data to identify trends and optimize performance. 3.
Performance Monitoring
Track individual and team KPIs, including call volume, conversion rates.
Ensure compliance with company standards and data protection Policy. 4.
Training and Development
Identify training needs and organize periodical trainings.
Ensure current hires are effectively onboarded .
Promote best practices for Lead conversions. 5.