Sky Service Cards-Team Leader-Sky Channel-Contact Centre Inbound - Lead and manage the Sky Service Cards inbound contact centre team.
Oversee daily operations to ensure high-quality customer service.
Coordinate with team members to meet service targets and KPIs.
Handle escalations and provide guidance to resolve customer issues.
Ensure adherence to company policies and procedures within the contact centre.
Facilitate communication between management and frontline staff.
Monitor team performance and implement improvement strategies.
Support training and development initiatives for team members.
📌 Team Leader Customer Service Inbound Contact Centre Noida
🏢 Kotak Mahindra Bank
📍 Noida
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