Company Description Dr. ITM CX, part of Dr ITM Limited, is dedicated to delivering value-based, quality services that meet high professional standards and provide meaningful results for clients. The organization focuses on building long-term relationships through reliable, productive, and client-centric solutions.

Dr. ITM CX engages with a broad audience and shares updates through multiple social media channels, including Facebook, Instagram, X (Twitter), and LinkedIn. Team members join a growing organization that values service excellence, continuous improvement, and clear communication.

Role Description The Team Leader role at Dr. ITM CX is a full time, in office position based in Sahibzada Ajit Singh Nagar.

The Team

Leader is responsible for supervising a team, monitoring daily performance, allocating tasks, and ensuring service delivery meets defined quality and productivity standards. This role involves coaching and mentoring team members, providing feedback, facilitating training, and supporting professional development.

The Team

Leader will track key performance indicators, prepare reports, and communicate insights to management to drive process improvements.



Additional responsibilities include coordinating workflows, resolving escalated issues, and collaborating with other departments to uphold client satisfaction and operational efficiency.

Qualifications Solid people management and leadership abilities, including team supervision, coaching, and performance feedback.

Excellent communication and interpersonal skills for coordinating with team members, stakeholders, and clients.

Analytical and problem-solving skills to monitor metrics, identify trends, and resolve escalations effectively.

Organizational and time-management skills to handle multiple tasks, prioritize workloads, and meet deadlines.

Proficiency with basic office software and reporting tools; ability to learn new systems and platforms as needed.

Previous experience in a team lead, supervisor, or similar role, preferably in a service or customer experience environment.

Relevant educational background, such as a diploma or degree in business, management, or a related field.

Adaptability and a continuous improvement mindset, with a focus on quality, professionalism, and client satisfaction.

📌 Team Leader Sahibzada Ajit Singh Nagar
🏢 Dr. ITM CX
📍 Sahibzada Ajit Singh Nagar