Job Summary The Telecaller Executive is responsible for contacting prospective students, generating quality enquiries, scheduling campus visits, and supporting the admission process. The role requires excellent communication skills, regular follow-ups, and maintaining accurate records in the CRM/ERP system.

Key Responsibilities
Make outbound calls to prospective students and parents from the provided database.
Handle inbound enquiries professionally and provide complete course information.
Generate and qualify admission leads.
Schedule counselling appointments and campus visits.
Follow up regularly with prospective students until admission.
Update all call details, enquiry status, and follow-up remarks in the CRM/ERP.
Achieve daily, weekly, and monthly call and admission targets.
Coordinate with Academic Counsellors and the Marketing Team for lead conversion.
Share information on courses, fees, scholarships, placement assistance, and admission procedures.
Conduct WhatsApp and SMS follow-ups with prospective students.
Maintain high standards of customer service and communication.
Prepare and submit daily, weekly, and monthly performance reports.
Participate in promotional campaigns, admission drives, and educational events.

Key Performance Indicators (KPIs)




Daily outbound calls completed.
Quality enquiries generated.
Campus walk-ins scheduled.
Follow-ups completed on time.
Admissions converted.
Revenue generated through admissions.
CRM/ERP data accuracy and timely updates.

Required Skills
Excellent communication and interpersonal skills.
Valuable telephone etiquette.
Basic computer knowledge (MS Office, Email, CRM/ERP).
Robust convincing and negotiation skills.
Time management and organizational ability.
Ability to work under targets and deadlines.
Positive attitude and customer-focused approach.

Educational Qualification
Graduate in any discipline (preferred).

Experience
6 Month of experience in telecalling, customer service, sales, or educational counselling.
Experience in the education sector will be an added advantage.

Working Hours As per institute policy.

Performance Targets
Daily calling target.
Daily follow-up target.
Monthly enquiry target.
Monthly campus walk-in target.
Monthly admission target.

Pay: ₹8,626.54 - ₹12,000.00 per month

Perks
Cell phone reimbursement
Health insurance
Internet reimbursement
Paid sick time
Provident Fund

Work Location: In person

📌 Tele Caller Executive Barasat
🏢 The George Telegraph Training Institution
📍 Barasat