Hiring Team Leaders Operations for a global contact center program handling Omni Channel customer interactions (Voice, Email & Chat).
We are looking for robust people managers with experience in international BPO environments who can lead teams in high-performance customer service operations.

Role Requirements
Graduate with 5+ years of overall experience in an International BPO
Minimum 1 year experience as a Team Leader on papers
Excellent Knowledge of Ops Metrics such as Shrinkage and Attrition.
Experience managing Inbound / Outbound contact center operations
Solid people management and operational leadership skills
Ability to handle Voice, Email & Chat support channels
Excellent communication skills
Preference: Candidates with Telecom process experience will be preferred,



followed by other international voice process backgrounds.
Immediate joiners will be given priority.

Key Responsibilities
Lead and manage contact center teams across Voice, Email & Chat channels
Drive operational KPIs including SLA adherence, productivity, quality, and customer satisfaction
Monitor team performance and deliver regular coaching & feedback
Manage escalations and ensure excellent customer experience delivery
Collaborate with internal stakeholders to ensure smooth operations.

Shift: US Shifts Work Schedule: 5 Days Working

2 Rotational Offs

📌 Team Leader – Operations International Bpo Chandigarh (India)
🏢 Apex One
📍 India