Role & responsibilities
Provide remote technical support (phone, email, remote desktop) to customers and dealers for Dcode barcode scanners, label printers, receipt printers, mobile printers, and POS devices
Diagnose and troubleshoot hardware, firmware, driver, and connectivity issues (USB, serial, Bluetooth, Wi-Fi, Ethernet)
Guide customers through installation, configuration, and calibration of printers and scanners
Handle repair and RMA cases identify faulty components, coordinate repair/replacement, and track turnaround
Support after-sales queries related to warranty, AMC, consumables (ribbons, labels), and spare parts
Visit customer sites when remote resolution isn't possible — for installation, repair, or escalated technical issues
Maintain service logs, complaint tickets, and repair records; ensure timely closure per SLA
Liaise with the service/repair team and OEM support (for imported hardware) on unresolved technical issues
Prepare basic troubleshooting documentation/FAQs to reduce repeat queries




Train customers/dealers on product usage and basic maintenance when needed

Preferred candidate profile
Diploma/B.Tech in Electronics, Electrical, or Computer Science (or equivalent hands-on experience)
Prior experience supporting barcode scanners, printers (thermal/label/receipt), or similar hardware/POS devices strongly preferred
Comfortable with basic electronics troubleshooting (PCB-level understanding is a plus, not mandatory)
Familiarity with printer drivers, label design software (e.g., BarTender, or similar), and basic networking (IP, USB, Bluetooth setup)
Positive communication skills — able to explain technical steps clearly to non-technical customers over phone/remote sessions
Willingness to travel locally/regionally for in office visits when required
Patient, customer-first attitude with robust problem-solving skills
Two-wheeler/valid driving license preferred for local field visits

📌 Technical Support Engineer Ahmedabad
🏢 DCode
📍 Ahmedabad