811-CEC Team Leader-Outbound-Digital Banking Kotak 811-Contact Centre Outbound - Lead and manage outbound digital banking contact center operations.
Responsible for team coordination and achieving outbound campaign targets.
Oversee customer interactions related to digital banking services.
Ensure quality and compliance in outbound calls.
Support team members to enhance performance and productivity.
Collaborate with other departments to streamline processes.
Drive customer engagement and satisfaction through effective communication.
Monitor and report on team metrics and KPIs.
Facilitate training and development for outbound team members.
Manage operational challenges in a contact center setting.
📌 Team Leader Outbound Digital Banking Thane (India)
🏢 Kotak Mahindra Bank
📍 India
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