811-CEC Team Manager-Inbound-Digital Banking Kotak 811-Contact Centre Inbound - Manage and lead the inbound digital banking contact center team.
Oversee daily operations to ensure high-quality customer service for digital banking clients.
Coordinate with various stakeholders to optimize team performance and customer satisfaction.
Drive process improvements and ensure adherence to banking compliance and standards.
Responsible for team management, coaching, and performance monitoring in a quick-paced banking setting.
Role requires robust leadership skills and understanding of digital banking services.
Candidate should be adept at handling inbound customer queries related to digital banking products and services.
The position is based in Noida and involves managing a contact center team focused on Kotak 811 digital banking.
📌 Team Manager Inbound Digital Banking Noida
🏢 Kotak Mahindra Bank
📍 Noida
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