Handle customer queries related to TallyPrime via phone, email, or chat.

Provide step-by-step guidance on installation, configuration, and usage of Tally software.

Troubleshoot technical issues such as data errors, connectivity problems, and software updates.

Assist clients with accounting and GST-related functionalities within Tally.

Document customer interactions, issues, and resolutions in CRM systems.

Escalate complex issues to senior support or technical teams when required.

Conduct remote sessions or demonstrations to train customers on Tally features.

Maintain robust product knowledge and stay updated on new releases and features.

Ensure timely resolution of tickets and maintain SLA compliance.

Build positive relationships with clients by providing proactive support and follow-ups.

Requirements / Qualifications Robust knowledge of Tally ERP/TallyPrime software.

Basic understanding of accounting principles, GST, and taxation.

Bachelor’s degree in Commerce, Accounting,



Business Administration, or related field.

1–3 years of experience in customer support or accounting software support.

Excellent communication skills (verbal and written).

Ability to work independently and in a team setting.

Familiarity with remote support tools and CRM systems (preferred).

Key Attributes

Customer-oriented mindset with patience and empathy.

Certification in Tally ERP/TallyPrime is an added advantage.

Problem-solving and analytical abilities. Only local residents are eligible to apply for their preferred location.

Job Category: tally Job Type: Full Time Job Location: Chennai Apply for this position Full Name Email Phone Bio Upload CV/Resume Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website.

📌 Tally Technical Support Chennai
🏢 YENNES INFOTEC P
📍 Chennai