Tamil Voice Process Executive Fresher/-Friendly Position Experience/: 0 to 3 yrs Salary/: Based on Company Norms Education/: 8th, 10th, 12th or Above Location/: In And Around Chennai Your Duties/: Tamil Call Queue Management/: Throughout the shift, maintain high levels of etiquette and regional terminology while answering incoming client calls and placing appropriate follow/-up outbound dials in fluent, qualified Tamil.

Active

Listening & Diagnostic Discovery/: In order to precisely determine the underlying problem, actively listen to customer descriptions of account, billing, or technical service issues and ask clarifying questions in Tamil.

Structured Customer Problem Solving/: To provide precise solutions and achieve high First/-Contact Resolution FCR rates, adhere to internal reference scripts, localized knowledge bases, and escalation matrices. Real/-Time CRM & System Translation/: Translate spoken Tamil inputs into explicit,



accurate English text logs within the Customer Relationship Management CRM platform by recording every customer interaction during the live call within the computer program.

Service

Promotion & Value Addition/: Look for natural opportunities to inform callers in their preferred language about current service packages, self/-service digital platforms, or value/-added features.

Goals for Call Flow and Productivity Compliance/: Reach specific daily goals such as minimal login shrinkage, Customer Satisfaction CSAT ratings, Average Handling Time AHT, and Quality Assurance Audit Scores.

Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: If applicable Current/Last Drawn Salary Monthly/Annual/: Notice Period/: We invite you to apply and explore this exciting opportunity Warm Regards, HR /- Maria

📌 Tamil Voice Process Executive Fresher Friendly Position Chennai
🏢 GS Infotech
📍 Chennai