811-CEC Team Manager-Inbound-Digital Banking Kotak 811-Contact Centre Inbound - Manage and lead a team handling inbound digital banking customer service.
Oversee daily operations within the contact center to ensure quality and efficiency.
Coordinate with cross-functional teams to resolve customer queries related to digital banking.
Drive performance metrics and ensure adherence to service level agreements.
Facilitate training and development initiatives for team members.
Monitor inbound call volumes and optimize resource allocation.
Ensure compliance with organizational policies and regulatory requirements.
Act as a point of escalation for complex customer issues.
Support continuous improvement initiatives to enhance customer experience.
Collaborate with technology teams to implement digital banking solutions.
📌 Team Manager Inbound Digital Banking Thane
🏢 Kotak Mahindra Bank
📍 Thane
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