Key Responsibilities
Answer incoming calls from patients and visitors professionally.
Schedule, reschedule, and cancel doctor appointments.
Make outbound calls for appointment confirmations, follow-ups, and health check-up reminders.
Provide accurate information about doctors, departments, hospital services, and timings.
Handle patient inquiries and resolve basic concerns or direct them to the appropriate department.
Maintain patient records and update information in the hospital management system.
Coordinate with doctors, nurses, and front office staff to ensure smooth patient services.
Record and escalate patient feedback or complaints when necessary.
Achieve daily call handling and service quality targets while maintaining confidentiality.
Required Skills
Excellent verbal communication skills.
Positive telephone etiquette and customer service skills.
Basic computer knowledge (MS Office, email, hospital software).
Ability to multitask and work under pressure.
Fluency in the local language and English/Hindi (as required).
Qualifications
Graduate (preferred).
Experience in telecalling, customer service, or healthcare is an advantage.