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Full-timeAnantapuramu
On-site

UK BPO Dialer Manager We are looking for an experienced Dialer Manager to join our UK BPO operations. You will be responsible for managing outbound and inbound dialer systems, optimizing campaign pacing, and ensuring maximum connectivity. This role requires strong analytical skills, hands-on experience with dialer platforms, and the ability to collaborate with Operations to drive campaign performance while maintaining compliance.

Responsibilities
Manage daily operations of the dialer system, including campaign setup, pacing, and real-time monitoring
Upload, scrub, and segment lead lists to maximize contact rates and ensure data compliance
Monitor live campaign performance and adjust strategies alongside Operations and Team Leads
Generate daily, weekly, and monthly reports on key metrics (connect rates, drop rates, agent wait times)
Troubleshoot basic dialer issues and coordinate with technical support when needed

Requirements
Minimum 2+ years of experience managing dialer systems (e.g., Vicidial, Genesys, Five9)



in a BPO workplace
Strong understanding of outbound dialing metrics and compliance guidelines (e.g., GDPR for UK data)
Advanced Excel/Google Sheets skills for data management and reporting
Ability to make quick, data-driven decisions under pressure
Calm under pressure with a problem-solving mindset

Role Requirements Positive communication skills — Telugu and English required; Hindi is a plus

Location: Anantapuramu (in office only, no remote)

Passionate, go-getter, and self-learner attitude

Willingness to work UK shift hours (timings shared at interview)

Anantapuramu, Andhra Pradesh

UK shift hours (timings shared at interview)

Salary: Discussed at interview based on experience

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Applying for UK BPO Dialer Manager. We usually respond within 3–5 business days.

📌 Uk Bpo Dialer Manager Anantapur
🏢 ViswaVardhan Vyapara
📍 Anantapur