UK BPO Team Lead Lead and coach a team of UK BPO process executives. You will own shift-level performance — monitoring calls, running briefings, handling escalations, and reporting metrics to operations leadership. This role is for experienced BPO specialists who can keep a team motivated, maintain quality under pressure, and communicate clearly with both agents and client stakeholders.
Responsibilities
Lead daily briefings, shift huddles, and one-on-one coaching sessions
Monitor live calls and conduct quality audits against client scorecards
Handle escalations and complex customer issues
Track team KPIs — attendance, productivity, quality, and adherence
Prepare daily and weekly reports for operations and client review
Requirements
Minimum 2 years of BPO experience with at least 1 year in a team lead role
Strong spoken English; experience with UK processes preferred
Proven ability to manage teams of 8–15 agents
Comfort with Excel/Google Sheets for reporting and trackers
Calm under pressure; able to give constructive feedback
Role Requirements Valuable communication skills — Telugu and English required; Hindi is a plus
Location: Anantapuramu (in office only, no remote)
Passionate, go-getter, and self-learner attitude
Willingness to work UK shift hours (timings shared at interview)
Anantapuramu, Andhra Pradesh
UK shift hours (timings shared at interview)
Salary: Discussed at interview based on experience
Apply for this role
Full Name *
Email *
Phone *
LinkedIn / Portfolio
Why this role? *
Applying for UK BPO Team Lead. We usually respond within 3–5 business days.
📌 Uk Bpo Team Lead Anantapur
🏢 ViswaVardhan Vyapara
📍 Anantapur
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.