Video KYC Sessions
Perform live video interactions with customers to complete KYC verification
Verify customer identity through:
Face match and liveliness checks
Original document verification (PAN, Aadhaar, etc.)
Ensure clarity, professionalism, and compliance during the interaction
Customer
Identification & Authentication
Confirm customer details and
Validate information against system records and submitted documents
Document
Verification
Ensure documents shown in video are:
Original (not photocopies/screens)
Explicit and legible
Matching the customer profile
Capture images as per process requirements
Liveliness & Fraud Prevention Checks
Perform liveliness checks (e.g., customer movements, verbal confirmations)
Identify red flags such as:
Impersonation attempts
Use of fake/edited documents
Poor video integrity or suspicious behavior
Escalate suspicious cases as per AML/fraud protocols
Compliance & Regulatory Adherence
Ensure VKYC process adheres to:
RBI Video KYC guidelines
AML/KYC policies
Internal SOPs
Maintain proper audit trails and recordings
System
Updates & Documentation
Record outcomes of VKYC sessions in system
Tag cases as:
Approved
Rejected
Reopen (with reasons)
Ensure all required data points and images are captured
Customer
Experience
Provide a qualified and courteous interaction
Guide customers clearly on:
Process steps
Document display requirements
Handle queries and ensure smooth onboarding experience
Turnaround
Time (TAT) Management
Complete VKYC sessions within defined SLA timelines
Ensure quick resolution and minimal customer wait time