Essential Job Functions

Customer Obsession - Consistently provide exceptional experience for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing Recent Ideas - Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence - Execute at a high level by demonstrating our “Best in KLAS” Work with Training Manager, Operations to identify training need analysis (TNA) for all employees

Work with Training Manager to Develop and update training content based on process updates, inputs

Deliver training sessions for current hires and upskilling for existing staff in RCM verticals (Medical coding, charge entry, AR, payment posting, etc.)

Leverage different modes of training delivery methods - including classroom instruction, e-learning and on-the-job training

Assess trainee performance through evaluations, feedback sessions, and certification tests

Review training needs and performance monthly basis and perform focus group and monitor progress of the batches till they become 100% productive.





Maintain training MIS reports and ensure documentation of all training activities including bottom quartile management

Conduct refresher training at the defined frequency.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education, Certifications & Experience.

Graduate in any discipline (B.Sc./M.Sc. Nursing, B. Pharm, M. Pharm, or Life Sciences education is preferred)

3+ years of overall experience with minimum of 2+ years of experience in training for Medical Coding, Account Receivables Process in Healthcare operations / Revenue cycle Management (RCM)

In-depth understanding of RCM lifecycle and terminology (ICD, CPT, HCPCS, EOBs, etc.)

Preferred Certified Revenue Cycle Representative (CRCR).

Solid presentation and facilitation skills

Ability to evaluate training effectiveness and improve learning programs

Proficiency in MS Office tools and LMS platforms

Excellent communication and interpersonal skills

Certification in medical coding or healthcare processes is a plus.

📌 Trainer Hyderabad (India)
🏢 Gloplax Solutions
📍 India