Job Summary The Operations Manager is responsible for planning, coordinating, and executing tour operations to ensure smooth travel experiences for clients. This role involves handling bookings, coordinating with vendors, managing itineraries, and providing operational support before, during, and after tours

Key Responsibilities

Tour Operations & Coordination
Plan and execute domestic and/or international tour operations
Prepare detailed itineraries, vouchers, and travel documents
Coordinate with hotels, transport providers, guides, and vendors
Confirm bookings and ensure timely service delivery

Booking & Reservations
Handle hotel, flight, transport, and activity reservations
Negotiate rates and availability with suppliers
Ensure accuracy of booking details and costings

Customer Support
Act as a point of contact for clients before and during travel
Handle special requests, amendments, and last-minute changes
Resolve operational issues and emergencies efficiently

Vendor & Supplier Management
Maintain robust relationships with hotels, DMCs, and vendors




Monitor service quality and vendor performance
Process supplier invoices and ensure timely payments

Documentation & Reporting
Maintain records of bookings, itineraries, and contracts
Prepare tour operation reports and cost sheets
Ensure compliance with company policies and SOPs

Required Skills & Qualifications

Education
Bachelor’s degree in Travel & Tourism, Hospitality, or related field (preferred)

Experience
2–4 years of experience in tour operations or travel coordination
Experience with FIT, Group Tours.

Skills
Solid organizational and multitasking abilities
Excellent communication and coordination skills
Knowledge of tour packages, destinations, and travel logistics
Proficiency in MS Office and travel booking systems
Ability to work under pressure and manage deadlines

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

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