Manage day to day client interactions, communicate effectively with clients to identify needs, problems, etc.
Responding within agreed time limits to call-outs.
Log all customer tickets and ensure resolution within defined SLA.
Monitoring and maintaining of Application issues and Servers
Troubleshooting the Application issues and Server issues.
Testing vendor integrations, Application flow changes, calls, configurations, etc.
Planning and undertaking scheduled maintenance, backup’s, upgrades.
Continually seeks prospects to increase customer satisfaction and increase client relationships.
Prepare RCA documents, Change Request Documents, Network Architecture diagrams and maintain them in the central repository.

Requirements
Knowledge of Linux OS, MySQL Database.
Hands on experience in Linux Apache web hosting, Apache Kafka and Linux OS Services management, MySQL, Installation & Maintenance.
Knowledge of Shell Scripting,



Perl Scripting, PHP scripting.
Ability to set up and configure server hardware and 3rd Parties Software on Linux Servers, Windows Servers.
Additional advantage: Fintech, Banking Domain knowledge, Experience in application support troubleshooting of Database, MYSQL, MSSQL, Oracle, Linux server workplace, VOIP, Windows Server edition will be an added advantage.

Soft Skills Required:
Knowledge of best practices around management, control, and monitoring of server infrastructure
Valuable at organizing, prioritizing, and multitasking
Excellent communication Skill in English

Experience Range: 1 to 3 years

Education Qualification Required: B.SC. IT, BE EC, BCA, MSC IT, etc.

Shift: Rotational (Preferred Male Candidates)

📌 Jr Product Support Engineer Shela (India)
🏢 Important Company of the Sector
📍 India