Key Responsibilities

Patient Coordination
Welcome and guide emergency patients and their attendants.
Coordinate the complete patient registration and admission process.
Facilitate immediate patient movement to the appropriate treatment area.
Ensure accurate collection of patient demographic information.

Patient & Attendant Support
Explain hospital policies, procedures, and documentation requirements.
Maintain continuous communication with patient attendants regarding admission and treatment processes.
Assist attendants with necessary formalities during emergencies.

Coordination with Clinical Teams
Coordinate with ER Doctors, Nurses, Billing, Laboratory, Radiology, Pharmacy, and IP Services.
Ensure timely availability of reports and diagnostic services.
Escalate delays affecting patient care.

Billing & Documentation




Assist with initial billing formalities and payment guidance.
Verify insurance/TPA information where applicable.
Ensure all admission documents are completed accurately.

Patient Experience
Address patient and attendant concerns professionally.
Handle complaints calmly and escalate when required.
Maintain high patient satisfaction standards.

Communication
Provide timely updates to patient attendants.
Coordinate transfers to ICU, OT, Wards, or other departments.
Maintain confidentiality of patient information.

Administrative Responsibilities
Maintain ER admission records.
Prepare daily patient movement reports.
Ensure documentation complies with hospital policies.

📌 Walk In Er Pre Hyderabad
🏢 Star Hospitals
📍 Hyderabad