The Assistant Manager – Learning & Development is responsible for supporting the design, planning, and execution of world-class learning initiatives for associates . The role ensures continuous improvement in service excellence, operational skills, leadership capabilities, and employee engagement while maintaining luxury hospitality standards.
Key Responsibilities
Training & Development
Assist in developing and implementing the annual Learning & Development calendar based on business and operational needs.
Conduct training needs analysis in coordination with department heads.
Design and deliver training programs related to luxury service standards, guest experience, communication skills, and departmental procedures.
Facilitate recent associate orientation and hotel induction programs.
Conduct soft skills, behavioral, and service excellence training sessions.
Support technical training programs for various hotel departments.
Coordinate cross-training and career development initiatives for associates.