Job Description

The Go to Market team for Freshworks is the fastest-growing function in the organization and spread out across continents and time zones. With the increasing market demand and diverse landscape, there is an ever-increasing ask for deals packaged for specific buyer personas. Add different geographies, their laws, and regulations, and it requires careful understanding and execution of the business arrangement between us and our customers.

The Deals Desk’s role is to ensure all of the above factors are met and culminate to being the one-point interface for all global sales teams to drive deals towards contractual and commercial closure .

As a Senior Deals Desk Analyst, you will be responsible for:
Drive and influence comprehensive deal reviews for large, complex deals
Actively participate in the sales strategy to support revenue objectives
Partner with sales and finance management, legal, order operations,



and revenue on recommendations and options for deal structure and deal closure.
Build custom pricing model where needed.
Advise customer contract negotiations; including pricing/discount structure, renewal terms, site license agreements and all commercial contract clauses
Maintain current knowledge of product offerings, pricing promotions, and market/competitive intelligence
Provide sales guidance on elements of a “valuable deal” using competitive insights and historical pricing in similar deals
Develop and/or contribute to process improvement and control governance for your assigned territory
Participate in projects, sales training and related initiatives from management as requested
Provide regular process improvement/best practice input to finance leadership
Own internal activities on key deals (structuring, problem-solving and support/approvals)

📌 Senior Analyst Deals Desk Chennai (India)
🏢 FreshWorks
📍 India