Patient Counsellor

Role Overview: We are looking for a compassionate and confident Patient Relationship Executive who can guide patients and families through their treatment journey, explain hospital services, coordinate with doctors, and help patients make informed treatment decisions. The role requires solid communication skills, empathy, follow-up ability

Key Responsibilities:
Talk to patients and attendants to understand their medical concerns and guide them regarding available treatment options
Explain hospital services, treatment process, packages, facilities, and doctor recommendations in a simple and supportive m
Coordinate with doctors, nursing, billing, diagnostics, and IPD/OPD teams for smooth patient management.
Follow up with patients who visited OPD, shared reports, or enquired about treatment. Build trust and confidence so patients continue treatment with the hospital.
Assist patients in admission, investigations, scheduling, insurance/Ayushman guidance, and treatment planning.
Handle patient objections, financial concerns, and treatment-related doubts professionally and empathetically.
Maintain proper updates in CRM/HMS regarding patient discussions and follow-ups.




Ensure high patient satisfaction and positive patient experience throughout the treatment journey.
Meet daily follow-up and patient conversion targets assigned by management

Required Skills:
Valuable communication and counselling skills
Ability to convince and handle emotional conversations
Patient-friendly and empathetic attitude
Basic understanding of hospital operations preferred
Comfortable with phone calls and in-person counselling
Hindi communication mandatory; English communication preferred
Experience in healthcare, pharma, insurance, telesales, counselling, or customer relationship roles preferred

Qualification :
Graduate preferred
Experience in hospital counselling / sales / patient coordination preferred
Performance Metrics (KRA) :
Patient follow-up completion
OPD to IPD conversion
Treatment conversion ratio
Patient satisfaction and retention
Daily call and counselling productivity
CRM/HMS update discipline

Salary & Incentives:

Fixed salary + performance-based incentives
Growth prospects in hospital operations and patient management

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Patient Counsellor Prayagraj
🏢 Zen Cancer Hospital (ZenOnco.io)
📍 Prayagraj