We are seeking a Junior Customer Support Executive with 1–2 years of experience to assist customers, resolve queries, and ensure smooth coordination with Customer and internal teams.

Key Responsibilities
Serve as the first point of contact for customer inquiries, queries and Purchase orders via phone, email, and chat.
Understand and resolve customer issues promptly with a skilled and customer-friendly approach.
Maintain accurate records of customer interactions and resolutions.
Process sales orders accurately and on time
Communicate proactively with clients about any delays, changes, or issues
Maintain, file, and organize essential Purchase order documents
Maintain & Provide order related documents to customers and internal team
Provide basic product guidance, updates, and support to customers.
Collect customer feedback to help improve service quality.
Coordinate with internal teams to ensure timely follow-up and issue resolution.

Qualifications & Skills
1–2 years of experience in customer support or a similar role.




Excellent communication skills (verbal and written).
Solid knowledge of MS Office applications (Word, Excel, PowerPoint).
Basic knowledge of ERP systems and ability to work with company databases.
Valuable organizational and problem-solving abilities.
Customer-friendly, positive attitude with a willingness to learn.
Ability to handle customer concerns professionally and patiently.
Team-oriented and proactive approach.

Pay: ₹25,000.00 - ₹30,000.00 per month

Ability to commute/relocate:
Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
Did you completed B.E-Mechanical/ Electrical/Instrumentation
What is your current CTC and Net take home?
What is your Expected CTC ?
What is Your Notice Period?

Education:
Bachelor's (Preferred)

Experience:
customer: 2 years (Preferred)

Work Location: In person

📌 Jr Customer Service Executive Ahmedabad
🏢 Techno Controls
📍 Ahmedabad