Job Overview:

Making/receiving calls to provide customer service, focusing on explicit communication, handling inquiries, resolving complaints, updating CRM, requiring solid persuasion, listening skills, and data entry for outbound (cold calls) or inbound (customer-initiated) interactions. Key duties include script adherence, building rapport, documenting calls, and coordinating with teams for smooth follow-ups, time management, and basic tech proficiency.

Responsibilities
Outbound Calling: Contact potential & existing customers for appointments, or feedback.
Inbound Handling: Answer calls, provide info on products/services, resolve issues.
Lead Management: Follow up on warm/cold prospects.
Customer Support: Address complaints,ensure satisfaction.
Data Management: Accurately record call details, update customer info in CRM.
Reporting: Document calls, report observations to team leads.

Pay: ₹25,000.00 - ₹30,000.00 per month

Perks:
Food provided
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Hoskote
🏢 Airava Interior Industry
📍 Hoskote