Core Responsibilities
Customer Intake: Greet customers, listen to vehicle complaints, and document performance issues accurately.
Job Card Creation: Open official job cards detailing the required repairs, timelines, and cost estimations.
Initial Diagnosis: Perform visual inspections or brief road tests to verify customer complaints.
Workshop Coordination: Translate customer descriptions into actionable work orders for the mechanical team.
Service Tracking: Monitor repair progress to ensure vehicles are completed within the promised timeframe.
Upselling & Promotion: Recommend extended warranties, roadside assistance packages, or original equipment manufacturer (OEM) accessories.
Quality Check: Perform final vehicle inspections prior to handover to ensure all repair standards are met.
Billing & Handover: Explain the finalized invoice details, parts replaced, and warranty protections to the customer.

Required Skills and Qualifications
Education:



ITI or a Diploma in Automobile/Mechanical Engineering is highly preferred.
Technical Knowledge: Explicit understanding of two-wheeler engine mechanics, electrical components, and routine maintenance protocols.
Communication: Ability to break down technical mechanical terminology into easy explanations for customers.
Tools & Software: Experience using Dealer Management Systems (DMS) and standard billing software.
Problem Solving: Competency in handling customer complaints, billing discrepancies, or delays efficiently.
Licensing: A valid two-wheeler driving license is required for conducting vehicle road tests.

Job Types: Full time, Permanent, Fresher

Pay: ₹13,000.00 - ₹16,000.00 per month

Benefits:
Cell phone reimbursement
Paid sick time

Work Location: In person

📌 Service Advisor 2 Wheeler Navin Hero Ranipet Branch (India)
🏢 Navin Motors (Hero MotoCorp)
📍 India