Core Responsibilities
Team Supervision
Lead and manage a team of visa tele-callers, ensuring productivity and quality standards.
Performance Monitoring
Track daily call volumes, conversion rates, and client satisfaction metrics.
Training & Development
Provide coaching, mentoring, and skill-building sessions for team members.
Process Oversight
Ensure accurate information is shared with clients regarding visa procedures, documentation, and timelines.
Reporting
Prepare performance reports and share insights with management for process improvement.
Skills & Competencies
Solid leadership and motivational skills.
Excellent communication and customer service abilities.
Knowledge of visa processes and immigration guidelines.
Ability to handle escalations and resolve client concerns.
Analytical skills for monitoring KPIs and improving efficiency.
Daily Activities
Conduct team huddles to set daily targets.
Monitor live calls and provide feedback.
Handle escalated client queries.
Coordinate with counsellors and back-office staff for smooth processing.
Maintain records of team performance and client interactions.
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
📌 Team Leader Sales Zirakpur
🏢 Mundra placement and consultancy
📍 Zirakpur
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