Key ResponsibilitiesComplaint Management
Receive, register, and track customer complaints through phone, email, CRM, or other communication channels.

Vendor Coordination
Coordinate with service vendors, technicians, and field engineers for complaint resolution.
Monitor vendor performance and adherence to service standards.
Ensure availability of required spare parts and materials through coordination with vendors and stores.
Maintain records of vendor visits, service reports, and complaint closure reports.
Support vendor onboarding, documentation, and performance evaluation activities.

Reporting & Documentation
Maintain accurate records of complaints, service activities, and vendor performance.
Prepare daily, weekly, and monthly service reports and MIS reports.
Analyze recurring complaints and provide recommendations for corrective actions.
Maintain customer and vendor databases and update records regularly.

Customer Service
Ensure skilled communication with customers and stakeholders.




Provide updates to customers regarding complaint status and expected resolution timelines.
Maintain high levels of customer satisfaction through prompt and effective service coordination.

Qualifications
Diploma / Bachelor's Degree in Engineering, Business Administration, Operations Management, or a related field.
Relevant experience in service coordination, customer support, or vendor management is preferred.
Assign service requests to the concerned service engineer or vendor.
Monitor complaint status and ensure timely closure within the prescribed service level timelines.
Follow up with customers to confirm issue resolution and obtain feedback.
Escalate unresolved or critical complaints to the appropriate authority.

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:
Cell phone reimbursement
Commuter assistance
Provident Fund

Work Location: In person

📌 Solar Service Engineer Udupi (India)
🏢 SELCO Solar Light
📍 India