Job Purpose

To create a positive first impression for visitors and employees by managing the front office efficiently, handling visitor coordination, telephone communications, and administrative support while ensuring professional reception services.

Key Responsibilities

Reception & Visitor Management
Greet and assist visitors, guests, clients, and employees in a courteous and qualified manner.
Maintain visitor logbooks and visitor management systems.
Issue visitor passes and coordinate host notifications.
Ensure compliance with office security and visitor entry procedures.

Telephone & Communication Management
Receive, screen, and direct incoming telephone calls.
Take and forward messages promptly to concerned personnel.
Handle general inquiries and provide accurate information.

Administrative Support
Manage incoming and outgoing courier, mail, and dispatch activities.
Maintain reception records, registers, and documentation.
Assist in scheduling meetings and booking conference rooms.
Support administrative activities as assigned by management.

Office Coordination
Coordinate with housekeeping, security, and facility teams to maintain the reception area.
Ensure reception, lobby, and waiting areas are clean and presentable.




Monitor office supplies and raise replenishment requests when required.

Customer Service
Respond to visitor and employee queries professionally.
Maintain high standards of hospitality and customer satisfaction.
Escalate issues or complaints to the concerned department promptly.

Qualifications
Bachelor's Degree or Diploma in any discipline.
Additional certification in front office management or administration is preferred.

Experience
1 to 3 years of experience in front office, reception, administration, or customer service roles.
Experience in corporate offices, guest houses, hospitals, or manufacturing facilities is preferred.

Skills Required
Excellent verbal and written communication skills.
Pleasant personality and qualified appearance.
Proficiency in MS Office (Word, Excel, Outlook).
Good telephone etiquette.
Strong interpersonal and customer service skills.
Ability to multitask and handle pressure effectively.
Basic record-keeping and documentation skills.

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
Food provided
Leave encashment
Provident Fund

Work Location: In person

📌 Front Office Receptionist Muthugoundanpudur
🏢 Lucas Global Services
📍 MuthugoundanPudur