Provide high level technical support to external customers at their location.
Provide in office training to the customers and the service personnel of the dealer.
Perform hands-on in office troubleshooting, service and repairs at dealers end.
Interface with cross functional work teams such as customer support/services, product management, manufacturing and marketing/sales.
Develop Service technical documentation.
Create and maintain service information in the company enterprise database.
Timely and professionally handle field service calls and issues arising from the field service visits.
Timely complete and submit all required paperwork.
Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
Other duties commensurate with the capabilities of a Service Engineer.
Education: Graduation/post-graduation
Experience – 4+ years of relevant experience
📌 Service Engineer Bhubaneswar (India)
🏢 EeVe India
📍 India
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