Roles & Responsibilities :
Company Representative:

Act as the company’s representative for Personal Loan products
Customer Acquisition & Engagement:

Address customer inquiries, listen to their concerns, and provide accurate information regarding loan features, eligibility criteria, documentation, pricing, and applicable fees.
Communication Channel:

Serve as an effective communication link between management, channel partners, and customers to ensure smooth coordination and timely resolution of queries.
End to End ownership:

Coordinate with internal teams for timely login, processing, and disbursement of Personal Loan applications while maintaining turnaround time (TAT).
Customer Satisfaction:

Ensure high levels of customer satisfaction by delivering quality service and gathering positive feedback after loan disbursement so that overall NPS increases for the product

Key Skills & Competencies:

Basic knowledge of Personal Loan products /Retail Lending

Customer‑centric approach

Ability to meet service and business targets

📌 Customer Service Executive Two Wheeler Loans Dhanbad Sanyukt Towers Cse* Jharkhand
🏢 Tata Capital
📍 Jharkhand