About the Company

We are a growing jewellery brand with a strong online presence through our website and social media platforms. We are looking for a customer-focused and organized qualified to manage customer inquiries, coordinate orders, and ensure an excellent customer experience.

Key Responsibilities
Respond to customer inquiries via phone, email, WhatsApp, website chat, Instagram, Facebook, and other social media platforms.
Assist customers with product information, pricing, order status, customization, shipping, returns, and exchanges.
Maintain customer records, orders, follow-ups, and documentation using Excel or CRM.
Coordinate with sales, production, inventory, and dispatch teams for smooth order processing.
Monitor website and social media messages and ensure timely responses.
Prepare quotations, invoices, order confirmations, and customer support reports.
Resolve customer concerns professionally and escalate issues when required.





Qualifications
Minimum 12th pass; Bachelor's degree preferred.
Freshers with excellent communication skills are welcome to apply.

Required Skills
Robust verbal and written communication in English and Hindi.
Valuable customer handling and interpersonal skills.
Proficiency in MS Office, MS Excel, and Google Workspace.
Basic knowledge of Instagram, Facebook, and other social media platforms.
Solid organizational, documentation, and multitasking abilities.

Preferred
Experience in Jewellery, E-commerce, Fashion, Luxury Retail, or Lifestyle brands is an advantage.
Knowledge of CRM or order management systems is preferred.
Candidates residing in Thane will be given preference.

Pay: ₹13,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Relationship & Support Executive Thane (India)
🏢 Ollato Eduversity
📍 India