Job Title: Junior Sales Quality Analyst - CRM

Location: Vashi, Navi Mumbai

Company Overview:

At Holistic Group, we are more than builders; we are creators of nature-centric living and customized second homes. From land procurement to designing nature themed gated communities with customized homes using cutting-edge technologies and materials, from building it to managing the property, we curate every step.

Role & responsibilities:

· Monitor and evaluate inbound/outbound sales calls and processes.

· Ensure compliance with quality and sales guidelines.

· Identify training needs and recommend process improvements.

· Handle and manage CRM Software.

· Provide constructive feedback and coaching to sales agents.

· Prepare daily/weekly/monthly quality reports and audits.

· Collaborate with team leaders and trainers to enhance agent performance.





· Ensure customer satisfaction benchmarks are consistently met.

Preferred Candidate Profile:

· Knowledge and experience CRM software

· Strong knowledge of sales processes, telecalling standards, and customer engagement practices

· Proficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word)

· Excellent analytical and reporting skills to track performance trends and prepare quality dashboards.

· Ability to evaluate calls, identify gaps, and provide actionable feedback.

· Robust communication and interpersonal skills to collaborate with sales teams and management

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:
Health insurance
Paid time off
Provident Fund

Work Location: In person

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🏢 Holistic Buildcon
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