Job Title: IT Support Engineer

Experience:1–3 Years

Employment Type: Full-Time

Job Summary

We are seeking a proactive and technically skilled IT Support Engineer to provide day-to-day technical support to employees and ensure the smooth functioning of the organization's IT infrastructure.

Key Responsibilities
Provide first-level technical support for desktops, laptops, printers, and other IT equipment.
Troubleshoot hardware, software, email, and network-related issues.
Manage user accounts, passwords, and access permissions.
Diagnose and resolve internet, LAN, Wi-Fi, VPN, and connectivity issues.
Install, configure, troubleshoot, and provide basic support for CCTV systems and surveillance equipment.
Maintain documentation of IT assets, support tickets, and issue resolutions.

Required Skills
Solid knowledge of Windows operating systems.




Valuable understanding of computer hardware and troubleshooting.
Knowledge of LAN, WAN, Wi-Fi, TCP/IP, DNS, DHCP, and VPN.
Familiarity with Active Directory and user management.

Experience with CCTV systems, IP cameras, and surveillance equipment.*
Robust problem-solving and analytical skills.

Educational Qualification

Bachelor's Degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.

Key Competencies

Customer-focused approach, strong troubleshooting skills, time management, attention to detail.

Fluency in English, Hindi, and Malayalam is mandatory.

Work Location: In person

📌 It Support Engineer Kozhikode (India)
🏢 Soxo Tech
📍 India