We are seeking a friendly, efficient, and customer-focused Front Office Assistant to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming setting and ensuring a seamless check-in and check-out process. The ideal candidate possesses excellent communication skills, a professional attitude, and a passion for exceptional hospitality.

Key Responsibilities
Guest Relations & Services:
Welcome and greet guests warmly upon arrival with a skilled demeanor.
Manage guest check-ins and check-outs efficiently and accurately.
Handle guest inquiries, requests, and complaints promptly and professionally.
Provide helpful information regarding hotel amenities, local attractions, and travel guidance.
Administrative & Financial:
Handle incoming phone calls, emails, and online reservation requests.
Process guest payments, issue bills, and maintain accurate front desk cash registers.
Update and maintain accurate records in the Property Management System (PMS).
Coordinate with housekeeping and maintenance teams to ensure room readiness and resolve guest concerns quickly.





Qualifications & Requirements
Education: High school diploma or equivalent (A degree or diploma in Hospitality Management is a plus).
Experience: Prior experience in front desk, customer service, or hospitality roles is preferred.
Technical Skills: Basic computer literacy; familiarity with Property Management Systems (PMS) like Hotosoft or similar software is an advantage.
Languages: Fluency in English (knowledge of additional local or foreign languages is highly desirable).

Key Skills & Competencies
Excellent verbal and written communication skills.
Strong multitasking and time-management abilities under rapid-paced conditions.
Professional appearance and positive attitude.
Problem-solving mindset with patience and empathy.
Flexibility to work in shifts, including weekends and holidays.

Pay: From ₹16,000.00 per month

Perks:
Flexible schedule
Food provided
Health insurance
Provident Fund

Work Location: In person

📌 Front Office Assistant Kowdiar
🏢 Hotel horizon
📍 Kowdiar